Task Tracking Solution
eWord Development’s “Task Tracker” is a cost-effective business process tracking solution featuring a range of capabilities to allow it to be used as either:

• Simple Help Desk call tracking

• Job Costing & tracking

• Plant and equipment maintenance program & defect tracking

• Quality Assurance system defect tracking (eg Corrective Action Request)

Task Tracker is designed for browser access (Internet Explorer 5.x or later) for intranet, extranet, or internet access.
The solution utilises Microsoft SQL Server 2000 to provide a robust, cost-effective and highly scalable database back-end.

Security is provided via Windows NT/2000 domain authentication, with a range of configurable ‘roles’ that are associated to the user’s network logon for single login. Task Tracker dynamically configuring screens and system access to match individual user's roles.

Work-flow A multi-layered work-flow capability allows issues to be logged, then managed to completion via a range of system roles.

Assignment Service Providers actioning the tasks, can manage tasks assigned to their Group with concise system actions
- Pick-Up, Release, Update Progress, Transfer, Resolve, and Cancel actions.

Administration includes management of Users, User Roles, system references and archiving of closed issues.
A hierarchy of Administrator roles enables delegation of certain functions such as Escalation & the ability to Re-Open closed issues. 

Auditing All updates are recorded into a read-only log to provide a comprehensive activity audit if required.

Reporting is provided via a read-only interface to allow access for industry standard reporting tools such as Excel, Access, Crystal Reports etc.

Status screens are provided for quick system overviews.

Customisation Task Tracker has been developed using Microsoft .NET technology to allow quick, cost effective and highly functional customisation.

Technology
Internet Explorer 5.x or later
Microsoft SQL Server 2000 database
Microsoft IIS 4.x or later

References

"SA Lotteries needed a method of tracking jobs primarily for the the computer help desk, but with the option to extend the product to cover the agent hotline, and to support the hardware service technicians. The Job Tracking system from e-Word has provided that solution in an easy to use Web based interface. I am pleased with the productivity and efficiency gains that this product is providing and looking forward to further integrating the product into the support effort.

Greg Bennett
Team Leader-Systems
SA Lotteries"

Challenge us with your task tracking requirements !

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