SA lotteries
Job Tracking
Solution
SA Lotteries
needed to manage and track incoming service requests into the IT group
more efficiently.
The diversity of
service requests; the use of external service
providers and the desire to utilise Microsoft .Net
technologies led SA Lotteries to eWord Development.
The solution
A brief needs analysis revealed a complex workflow
requirement but the Task Tracking application was able to accommodate this
comfortably. More...
eWord Development's development team delivered the solution within a week of finalising the functional specification.
Solution Benefits
The Task Tracking solution provides a range of benefits for SA
Lotteries:
Single logon - user profile linked to network login
Browser access from intranet or externally
Highly scalable, secure & robust SQL server back-end
Flexible reports delivered via industry standard reporting tools
Readily customisable for future enhancements
No client deployment or licences required
Utilises .Net technology for advanced functionality & ease of support
Reference
"SA Lotteries needed a method of tracking jobs primarily for the the computer help desk, but with the option to extend the product to cover the agent hotline, and to support the hardware service technicians. The Job Tracking system from e-Word has provided that solution in an easy to use Web based interface.
I am pleased with the productivity and efficiency gains that this product is providing and looking forward to further integrating the product into the support effort.
Greg Bennett
Team Leader-Systems
SA Lotteries"